We think you should be absolutely confident when choosing a painting contractor, and part of that confidence should be knowing that whoever you choose will stand behind their work. That’s why at Green Mountain Painters, we offer a comprehensive Warranty and industry-best Guarantees on everything we do.
Express Written Warranty:
Green Mountain Painters Warrantees our work for a standard period of 3 years. We will provide all labor & materials to remedy any defects in the application, craftsmanship or quality of our work. Decks are not included in our express written warranty as they usually need maintenance every 2-3 years, nor is premature failure on any surface that is not the fault of the contractor or the quality of the work performed. Examples of non-warrantied failure include substrate failure (old paint failure, rotting wood, etc.), excessive moisture intrusion causing failure (pooling water, broken gutters, ice dams, etc.), and physical damage subsequent to job completion.
The nature of painting work allows any contractor to blame most early failures on the structure or underlying defects not the fault of the contractor, and it is exceptionally hard to prove otherwise. Thus, its common to see 5 year, 10 year, even LIFETIME written warrantees from painting contractors, all of which come with the same narrow definition of “defects in craftsmanship/quality”, which makes them meaningless. This is why our implied warranty is much stronger and more meaningful than the written warranty we give, let alone the written warranty other companies give. Our implied warranty means that we will stand accountable for the work we do, and will promise to stand behind it if it fails reasonable expectations. In the event of early failure, we will meet with you to inspect the problem areas, and get to the bottom of why it is failing. If the problem isn’t obviously outside our control, we will fix it free of charge. If it is a more systemic or ongoing problem such as substrate failure, water intrusion, or soft/rotting wood, we will work to fix not just the paint, but also the real cause of the ongoing problem so that it will not persist, and we will do our best to keep those maintenance costs low. With Green Mountain Painters, we like to think that when you choose us, you aren’t just getting a paintjob, but you are also getting a lifetime partnership in the care and maintenance of your home.